Refund policy
We offer a 14 day Returns, Refunds, and Exchanges policy. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be UNUSED and in the SAME CONDITION that you received it. It must also be in the ORIGINAL PACKAGING.

To complete your return, we require the original order sheet. We offer exchanges for alternative items, size and or colour.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment, within a certain amount of days.

To arrange a return or exchange, please email info@theavedge.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item, we strongly recommend using a trackable/signed for shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The cost of shipping an alternative or replacement item, which is not being returned under the 6-month warranty, is to be paid for by the customer.

Need help? Click “Contact Us Here” in bottom left of website.

Warranty
We set new industry standards with our 6-month hassle-free warranty on all wristbands as well as AV Edge horse and dog patches!

Simply keep your order sheet in a safe place, and in case of any issues, send the product along with the order sheet to:

To arrange a warranty replacement, please email info@theavedge.com

For products purchased at events or trade shows, include the issued paper warranty slip with your return.

We’ve got you covered!

Need help? Click “Contact Us Here” in bottom left of website.
Shipping policy
Need to change your order before we ship? Please click “Contact” in the bottom left of the website and send a message before 2:00 p.m. on the day of fulfilment so we have enough time to make changes.

Orders and Dispatch:

Orders received Monday to Friday before 15:00 will be dispatched the same day.
Orders received after 15:00 Monday to Thursday will be dispatched the next day.
Orders received after 15:00 on Friday or any time on Saturday or Sunday will be dispatched Monday.

United Kingdom Orders:

We offer free UK postage for Wristbands, Protect Filters, Horse Patches, and Dog Patches.
Free UK postage uses “Royal Mail 48” for delivery within 2 to 3 days (business days only).
You can upgrade at checkout to premium postage using “Royal Mail Tracked 24” for next day delivery (business days only) at £5.99.

International orders:

You can order from our website if you are outside the UK. Orders are dispatched using “Royal Mail International Tracked” at £10.99.

In Belgium, Germany, Ireland, The Netherlands, USA? Find your local distributor & retail partners here.

Can’t find your location?

Contact us to enquire: Click “Contact Us Here” in bottom left of website